At Glenmex Naturlich, we are committed to delivering your orders accurately, securely, and on time. Our shipping policy outlines the standards and procedures we follow to ensure a smooth and reliable delivery experience for our valued customers.
Order Processing
• Orders are typically processed within 7 to 10 business days after confirmation and payment or else as agreed.
• During peak seasons or due to unforeseen circumstances, processing times may be extended; customers will be promptly informed.
Shipping Methods and Carriers
• We partner with reputable global and regional logistics providers to offer flexible shipping options tailored to customer needs, including air, sea, and land freight.
• Shipping methods and carriers are selected based on cost-efficiency, reliability, and delivery speed.
Shipping Destinations
• Glenmex Naturlich ships worldwide, ensuring broad accessibility to our premium nuts, dried fruits, and cocoa products.
• Certain regions may have restrictions or require special documentation; customers will be advised accordingly.
Delivery Timeframes
• Estimated delivery times depend on the shipping method, destination, and customs clearance processes.
• We provide tracking information to keep customers informed throughout the shipment journey.
Packaging and Handling
• Products are securely packaged to preserve freshness, quality, and safety during transit.
• Packaging materials are selected with sustainability in mind, minimizing environmental impact.
Shipping Costs
• Shipping fees vary based on order size, destination, and shipping method.
• Customers will receive a clear breakdown of shipping charges at the time of order confirmation.
Customs, Duties, and Taxes
• Customers are responsible for any import duties, taxes, or customs fees applicable in their country.
• Glenmex Naturlich ensures all necessary export documentation is provided to facilitate smooth customs clearance.
Lost or Damaged Shipments
• In the rare event of lost or damaged goods during shipping, customers should notify Glenmex Naturlich promptly.
• We will work closely with carriers and customers to resolve issues and arrange for replacement or compensation as appropriate.
Customer Support
• Our dedicated logistics team is available to assist with shipping inquiries, tracking, and delivery issues.
• Customers are encouraged to contact us for any questions or concerns related to their shipments.
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Glenmex Naturlich strives to provide reliable, transparent, and efficient shipping services that uphold our commitment to customer satisfaction and product excellence.
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